More speed. Same price.
Lightning-fast internet at Lake Balaton – no minimum term, no small-print surprises. Pay only for the months you actually need.
- No minimum term
- Unlimited data
- 12 months for the price of 11
From December you get much faster – for the same money.
You don’t need to do anything: we upgrade your old Fix plan automatically. Your router stays, and the monthly fee stays practically the same.
Pick your pace.
Every plan is unlimited, every plan includes the 10-minute boost, and none of them ties you to a minimum term.
All prices in Hungarian forints (HUF) including 5% VAT. Speeds are stated using the terms of NMHH Decree 13/2011 and EU Regulation 2015/2120. We do not commit to target values for latency, jitter or packet loss – see annexes 2–3 of the terms. We offer WiFi routers and devolo powerline (PLC) devices at a discount – contact customer service for a quote. The legally binding contract documents are in Hungarian.
Internet that fits your life – not the other way round.
Only here in summer? Only pay in summer.
You pay in advance – monthly, quarterly or just for the season. If you don’t renew, the service pauses. The router stays where it is, and when you’re back we switch you on again within minutes.
days minimum term
You stay because you’re happy, not because you have to. You can even cancel by e-mail.
WiFi from attic to garden
You can buy a WiFi router from us too – we recommend MikroTik and UniFi. If the signal has to reach several floors or further away and there’s no cabling, we offer devolo powerline devices at a discount.
Unlimited, ad-free
No data cap, no slowdown at the end of the month, no add-ons pushed on you.
We stand by our promises
We fix faults within 72 hours. If we’re late, the penalty is deducted from your next bill automatically – no need to ask.
Full speed when it counts.
Most downloads finish within a few minutes – and you get your plan’s full speed for them. If someone keeps the line busy for hours, the speed settles at a steady level, so your neighbours don’t slow down because of you. After a pause, the boost recharges.
- 1Full throttle for 10 minutesMaximum speed is there instantly for every new download.
- 2Then a steady cruising speedHalf the nominal speed – this is the “normally available” value.
- 3Guaranteed floorIt never drops below a quarter of the nominal speed – we commit to this in the contract.
Four steps and you’re online.
You order
The form takes two minutes. You get a confirmation with the contract summary straight away.
We call you
We check whether your address can be reached from our network and agree on an installation date.
You sign
Online from home – with an electronic signature or as a signed PDF.
We connect you
We install the router, hook up your WiFi – your own or one bought from us – and you’re done. The payment request comes by e-mail.
Let’s go!
Already a customer? To renew, just reply to our expiry e-mail with a number: 1, 3 or 12.
Here when you need us.
We don’t have a walk-in office – we handle everything faster by phone and e-mail. Faults reported by e-mail are logged and confirmed too.
Call us
+36 21 3456 456From abroad. Within Hungary call 1255 free of charge.
Opening hours: working days 9:00–17:00 (CET) with a live agent, voicemail outside these hours
Write to us
ugyfelszolgalat@smartwifi.huInclude your customer number (e.g. E00012) so we can find you straight away. You can report faults 24/7. We reply in English or German as well.
Test your speed
szelessav.netThe official speed test of the Hungarian regulator (NMHH). Test from a wired computer and quote the test ID if you report slow speeds.
How quickly do you fix faults?
Within 72 hours of your report we fix it or tell you why we can’t. We let you know within 24 hours after the repair. If we’re late, you get a penalty for every day started: for a complete outage 8×, for degraded quality 4×, and for late notification 1× one-thirtieth of the monthly fee. The penalty is deducted from your next payment request automatically.
What if I forget to renew?
We remind you by e-mail before it expires. There’s a grace period until the 5th of the following month; after that the service stops, but the router stays in place. As soon as you prepay again, we reactivate you within minutes – with no reconnection fee.
Do I need my own WiFi router?
Not necessarily. You’re connected to our network through a MikroTik router that we install against a deposit. WiFi inside your home can come from your own router – any model works – or you can buy one from us: we recommend MikroTik and UniFi. If the internet needs to reach several floors or further away and cabling isn’t possible, we offer devolo powerline devices at a discount. Contact customer service for a quote.
How do I change my plan?
Write to customer service. Switching from the next month is free; for an immediate switch we settle according to the terms.
How do I cancel?
By e-mail, any time, without giving a reason. The service ends on a day of your choice between the 8th and 30th day after your notice. The router must be returned within 15 days; we refund the deposit within 8 days after that, and any unused prepaid fee within 30 days.
Where can I turn if I disagree with your answer?
We answer complaints in writing within 30 days. If you’re not satisfied, you can contact the conciliation board, the consumer protection authority or the NMHH – contact details are below.
Want to try it? With no minimum term, there’s nothing to lose.
Order for just one month – if you don’t like it, simply don’t renew.
Terms and notices
All documents can be downloaded, saved and printed. They are available in Hungarian, which is the legally binding language. Earlier versions of the terms are kept as well.
Supervisory and dispute resolution bodies
National Media and Infocommunications Authority (NMHH) – telecom complaints, regulatory proceedings: nmhh.hu
Conciliation boards – out-of-court settlement of consumer disputes at the competent board (e.g. Fejér County Conciliation Board, also covering Veszprém County; Budapest Conciliation Board): bekeltetes.hu
Consumer protection authority – the competent county government office: fogyasztovedelem.kormany.hu
NAIH – data protection complaints: naih.hu